Why should I buy a custom LED Neon Sign from NEON FACTORY?

All of our signs are handcrafted with LED neon flex tubes that are:

We offer the latest flexible neon technology that is stronger and lighter than glass neon.

Our signs are economical and eco-friendly. They have low power consumption and have a lifespan of more than 50,000 hour.

Our signs are made of LED neon flex tubes that are safe for children. There is no glass that can break and the do not heat up so it is safe to the touch.

All of our signs come with pre-drilled holes for easy hanging and wall mounting.

Our signs are very tough and easy to clean.

Our signs are lightweight and portable, making them perfect as weddings, store, bedroom, or any space decoration, plus make a very bright and individual gift.

What are NEON Factory signs made of?

Our signs are made of high quality LED neon flex tubes which makes them different from traditional glass neon.

LED neon flex is:

- Powered by LED lights

- Wrapped in flexible silicone tube.

LED neon flex products are more cost-effective, durable, energy efficient and safer than
glass neon products, while providing an incredible visual impact that is on par
with or even greater than that obtained with a traditional glass neon sign.

Mounted on your choice of:

- a rectangular or contoured trimmed acrylic board

- an acrylic stand

- enclosed in transparent acrylic boxes

Where are Neon Factory signs made?

Neon Factory signs are manufactured in our workshop in Bayamón, Puerto Rico.

Why are Neon Factory signs safer?

The signs are made with LED neon flex. There is no glass on our neon signs. LED lighting will not overheat and will make signs much more energy efficient than traditional glass neon signs. This is great for the budget and even better for the planet.

How are NEON Factory signs made?

The signs are handcrafted according to the approved design, using LED neon flex on an acrylic backrest. All signs include this acrylic board which can be cut around the shape of the sign so that it is contoured and almost invisible or it can be cut into the desired shape.

What colors can I choose?

We have a total of 10 colors to choose from. The colors come with a cover on the tube so that even when the sign is off it still shows its color.

The available colors are:

- White

- Warm White

- Red

- Pink

- Purple

- Blue

- Ice Blue

- Green

- Yellow

- Orange

Which fonts can I choose?

We offer a total of 36 fonts including cursive fonts, block fonts, and double-line fonts. Not only do we have availabe fonts for your choosing, we can work with almost any font you like.

How do I hang or mount my LED neon sign?

Since the signs weigh 6 to 11 pounds on average and include pre-drilled holes in the acrylic board, it is suprisingly easy to install in any wall.

We offer a sign mounting kit and a sign hanging kit that provides you an easy and elegant way to install your brand new LED neon sign.

How can I order a sign that is not meant for hanging/mounting on wall?

We have available two options in which your LED Neon sign can be used standing on a table, floor, etc;

- ACRYLIC BOX

- ACRYLIC STAND

What are the board cut options?

All of our signs are mounted on an acrylic board which you can choose the way it is cut. If not, our team will select the best board option for the design you have chosen.

-For italic/cursive fonts we will use a cropped/contoured acrylic backrest.

- For non-italic/basic fonts, we will use a rectangular acrylic backrest.

What are the small marks on my poster?

All of our signs are handmade and because of this sometimes small marks can be seen on the acrylic because of the glue used to hold the LED neon flex to the acrylic backrest. In the event that this markings are seen, they are always minor and not visible when the sign is on.

Are the LED neon signs suitable for outdoor use?

Our LED neon signs are made for indoor use only. They can be used outside for any event, party, etc., as long as they don't get wet.

How long is the manufacturing time?

All of our LED neon signs are handmade so there is a production time on every order.

- Standard orders take between 3 to 5 weeks

- RUSH orders take between 2 to 3 weeks. ($50+)

If we are unable to deliver your order within the given time frame, we will be happy to refund the cost of the RUSH order.

What is your return policy?

Neon Factory offers returns and refunds only for defective products. We will make every effort to resolve the issue and may fix, replace, refund or partially refund the product. Final resolution is decided on a case-by-case basis based on the source of the failure, and is tha sole discretion of Neon Factory PR.